The South African Social Security Agency (SASSA) has announced a new initiative aimed at enhancing the security and accuracy of its grant distribution systems.
Starting May 5, a mandatory biometric enrolment and identity verification process will be required for all grant recipients who do not use the standard 13-digit South African ID number for identification.
Purpose of the New Biometric Process
This change is part of SASSA’s broader effort to improve the integrity of the country’s social grant system and prevent fraudulent activities related to identity misrepresentation.
The initiative, which follows Regulation 13(1) of the Social Assistance Act [13 of 2004], will affect both new applicants and existing clients who are undergoing personal information reviews or making updates to their records.
Who is Affected?
- New applicants who don’t have the standard 13-digit South African ID will need to complete the biometric enrolment process.
- Existing clients who are updating their personal details or undergoing information reviews will also be required to complete biometric verification.
Steps to Implement the Biometric System
SASSA has partnered with the State Information Technology Agency (SITA) to ensure smooth implementation across the country. To facilitate this, a team of designated ‘super-users’ will conduct regional training as part of the ‘Train-the-Trainer’ program.
This program will prepare staff at all SASSA offices to handle biometric enrolments efficiently and ensure a smooth transition.
Commitment to Efficient Service Delivery
Sassa has committed to staffing all offices appropriately to prevent delays during the rollout of this new system. This will ensure that clients are assisted promptly, and grant payments are not disrupted.
Aiming to Strengthen the Social Grant System
Sassa emphasized its dedication to tightening its systems and implementing measures to safeguard the social grant process. The agency has reassured beneficiaries that these changes will ensure grants are distributed to the right person at the right time and place, improving overall accuracy and security.
How to Contact SASSA for More Information
For any inquiries regarding social grants or the new biometric process, beneficiaries can contact Sassa through its toll-free number at 0800 60 10 11 or by emailing [email protected].
The introduction of biometric enrolment by SASSA marks an important step in securing and improving the South African social grant system.
This initiative is designed to ensure that grants reach the right individuals efficiently, with a focus on enhancing security and preventing fraud. Beneficiaries are urged to comply with the new procedures to ensure smooth processing of their grants moving forward.
FAQs
Why is Sassa implementing biometric enrolment?
SASSA is implementing this system to improve the security, integrity, and accuracy of its grant distribution process, aiming to prevent identity fraud and ensure correct payments.
Who is required to undergo biometric enrolment?
Both new applicants who lack a standard South African ID and existing clients updating their personal information must complete the biometric process.
How can I get more information about the biometric process?
For more details, you can contact SASSA via their toll-free number (0800 60 10 11) or email ([email protected]).